Frequently Asked Questions
Actual cool-down time will depend on the starting water temperature, and the ambient air temperature.
We have found that the chiller will cool water at a rate of about 10-12 F per hour. This allows the tub to cool from a starting water temperature of 65 F to 37 F in about 2.5 hours.
The water will heat at a faster rate. The machine will heat water at a rate of about 15 F per hour. This allows the unit to heat from 65F to 104 F in about 2.5 hours.
If desired, the cool-down process can be sped up by adding ice while filling the tub with water.
The chillers work exactly like an air conditioner, except with water as the working fluid instead of air.
Water is pumped out of your tub and through a heat exchanger, in the heat exchanger, the water’s temperature is lowered by evaporating a refrigerant. The cooled water is then sent back to your tub and the refrigerant is recondensed in the radiator so that it can be reused.
A filter cartridge typically lasts ~12 months, however, the filter cartridge must be cleaned regularly to achieve this lifespan.
To keep your filtration system in top working condition, we recommend cleaning it once per month. The strainer at the inlet to the chiller should be cleaned at this time as well.
To clean the filter cartridge, remove it from the filter and place it in a bucket of water. Add a cleaning agent to the water and swish around to mix. Let the cartridge sit in the bucket for ~24 hours. After 24 hours, take the cartridge out, rinse, and leave it to dry. Once the filter is dried out, you can put it back in the filtration system for use.
We recommend customers buy filter cartridges in pairs. Then when it’s time to clean your filter, you can use your second cartridge. By rotating between filter cartridges, you can avoid having to stop using your hot tub while the filter is being cleaned and you can buy cartridges less frequently.
Yes! Please check out the cold plunge accessories page or speak with a sales representative for more details.
Yes! The chiller is made to be used outdoors.
The chillers are water resistant rated to IPX4 which means protection from splashing water. The chiller can withstand wet conditions outdoors, but we do not recommend leaving it out in the rain.
We recommend keeping the chiller in a covered area so it is not rained on directly. If this is not possible at your property, we recommend covering the chiller with a tarp between uses to keep it dry.
If the machine does get wet, dry it off with a soft towel. The casing is made of metal and will rust over time if left wet.
The chiller will run until reaching the set temperature. Once the set temperature is reached, the chiller will monitor the temperature and turn on/off as necessary to maintain the water at your desired temperature. How often the unit runs depends on the outdoor temperature and how much chilling is needed.